Service Level Agreement

We're proud to be the first major Ruby on Rails-oriented hosting provider to offer a Service Level Agreement. This document lays out the roles and responsibilities of you as our customer and Blue Box Group. This is our commitment to you that outlines the remedies available if we do not meet that commitment. We encourage our customers to read it. If there are any questions, please do not hesitate to open a support ticket so we can make sure your questions are properly answered.