Posted by Nathan Kaiser on Mon Mar 02 14:38:00 UTC 2009
If you’ve logged into your Box Panel account in the past couple of days, you may have noticed a new option sitting on the right hand side of the page that looks something like this:
That’s right folks, we’re pleased to announce that our new Online Chat interface is live and open for business. You can now log on to a private chat room with our support team! When you click the link in your box panel, you’ll see this page:
Along the righthand side, you can see which techs are online, and we’ll make sure to have someone in the room during our business hours, from 7AM to 7PM PST. We’ve also made sure to ensure that anything sent over chat is encrypted – everything you say to us in chat is 100% secure.
One last note: we’re still in Beta with this feature, so let us know if you run into anything odd.
Enjoy, and as always, let us know what you think.
–Nick Rycar
Blue Box Group Support
